Home > Frequently Asked Questions On Engagement Ring Settings
FREQUENTLY ASKED QUESTIONS ON ENGAGEMENT RING SETTINGS
What Type Of Payments Do You Accept ?
What Is The Cost Of Shipping ?
Are There Any Extra Charges For Ring Sizing ?
Can You Adapt My Ring To Any Size ?
Do You Carry Special Ring Finger Sizes ?
How Long Do I Have To Wait For My Ring Mounting ?
Does It Take Longer To Manufacture My Ring In Platinum ?
If I Have A Different Shape Or Size Center Stone, Is There An Additional Cost For The Setting ?
Do You Have All Your Rings On The Internet ?
How Do I Know My Ring Finger Size ?
Can This Ring Adapt To My Diamond Shape ?
I Have A Marquise Shape Diamond Do I Pay Extra For My Setting ?
Does This Engagement Ring Setting Have A Matching Wedding Band ?
What Color Diamonds Do You Use ?
What Clarity Diamonds Do You Use ?
Do You Use Single Cut Diamonds ?
Can I Have Different Color Or Clarity Diamonds ?
I Have A 1.75 Ct Diamond; Can It Fit In This Ring Mounting ?
Do I Send My Diamond To You To Have It Set ?
Can I Buy The Mountings Without The Side Diamonds ?
Does The Setting Come With Diamonds ?
How Do I Know The Ring Is Really 14K. Or 18K. Or Platinum ?
Does The Ring Setting/Mounting Come With The Center Diamond ?
What Is The Millimeter Conversion Chart ?
Can I Order In Yellow Gold Instead Of White Gold ?
Why Do You Show Most Of Your Ring Mountings With Round Diamonds ?
Why On Occasion Does The Photograph Of The Item Show A Yellow Hue Or Strange Markings ?
How Much Larger Are The Pictures ?
Why Do You Not Specify The Metal Weights ?
I Receive My Ring Mounting What Do I Do Next ?
What Is The Price For Setting The Center Diamond In My Local Area ?
How Do I Know This Mounting/Setting Is Going To Fit My Diamond ?
Why Do You Have So Many Views Of Each Piece ?
Can I Have A Platinum Setting On A Gold Shank ?
Some Of Your Models Are In 2 Tone Gold, But I Want It In One Tone Gold Only ?
How Do I Place An Order ?
Call The Office Between The Hours Of 9:30 AM And 5:30 PM Eastern Time, Monday Through Friday. We Do Not Use A Shopping Cart Due To Special Request And Requirements Regarding This Very Special Purchase. In Addition For The Protection Of Privacy And Identity Theft.
What Type Of Payments Do You Accept ?
Your Orders May Be Processed With The Following: Visa, MasterCard, American Express or Discover, Personal Checks, Money Orders, Cashier’s Checks and Wire Transfers.
Please Note:
When Payment Is Made By Personal Check, It Will Take 7 Working Days For The Banking System To Clear Your Check; Once The Check Clears Your Purchase Will Be Shipped. Florida residents, please add 6% sales tax.
Do I Pay Sales Tax ?
No…Unless You Are Having Your Purchase Shipped Within The State Of Florida, In This Case A 6% Sales Tax Will Apply.
What Is The Cost Of Shipping ?
We Ship Via United States Postal Service…(USPS) The Charges Are:
- $30.00 Priority Mail
- $45.00 OvernightThe Costs Include Shipping, Insurance And Handling. A Signature Will Be Required Upon Delivery. Please Note: These Shipping Charges Apply For Purchases Below $3500.00
Are There Any Extra Charges For Ring Sizing ?
No... A Charge Does Not Apply For Ring Finger Sizes Between 5 And 8.
Ring Finger Sizes Below A Size 5 And Above Ring Finger Size 8, Will Have A Minimal Surcharge Depending On The Ring Finger Size, Applicable To Current Metal Costs And Labor.With The Individual Manufacturing And Preparation Of Your Purchase, Ring Settings Are Not Resized As Each And Every Ring Is Manufactured Independently For The Ring Size Requirement. Therefore A Seam Is Never Made And In Turn Allows Perfect Strength And Safety To The Engagement Ring Setting.
Can You Adapt My Ring To Any Size ?
Yes…As Manufacturers, We Make Your Ring To Fit Your Finger Requirements. Free Of Charge…
Do You Carry Special Ring Finger Sizes ?
We Specialize In The Unusual Ring Finger Size, We Have Manufactured Ring Settings For As Tiny As Ring Finger Size 3.
We Can Accommodate The Ring Finger Size Accordingly, Providing It Is Technically Possible.
How Long Do I Have To Wait For My Ring Mounting ?
Generally The Waiting Period Is 10 - 14 Work Days From The Date The Order Is Placed, Then Add 1 To 4 Days For Delivery Depending On The USPS Type Of Delivery You Have Chosen.For The Last Minute Purchase Contact Our Understanding Team And If Possible We Will Try To Accomodate And Process Your Order In A Shorter Period Of Time. Please Keep In Mind, That This Is Dependant On Many Factors As Each And Every Ring Setting Requirement, Is Different And Each And Every Situation Is Different. Our Preference Is Not To Rush Orders As Our Turn Around Time Is Rather Rapid. WE ALWAYS TRY OUR UTMOST FOR YOUR SPECIAL CELEBRATION.
Does It Take Longer To Manufacture My Ring In Platinum ?
No… We Manufacture Every Day…The Processing Time Is The Same For Platinum, White Gold Or Yellow Gold.
Item Availability ?
All Items Are Available And Manufactured As Orders Are Placed.
If I Have A Different Shape Or Size Center Stone, Is There An Additional Cost For The Setting ?
A Minimal Surcharge Will Apply Depending On The Shape And Or Size Of The Diamond Or Gemstone. As Well As The Type Of Metal That You Have Chosen. ( 14K, 18K Or Platinum) Call The Gemological/Technical Team They Will Be Delighted To Assist You.
Does My Ring Come In A Box ?
Yes…You Will Receive Your Ring In A Presentation Box Wrapped Femininely For Presentation.
What Is Your Privacy Policy ?
We Never Share Your Email Or Any Other Information. Your Personal Information Is Not Stored In Any Way Electronically. This Is For The Prevention Of Identity Theft.
Do You Have All Your Rings On The Internet ?
We Continuously Add New Designs To Our On Line Store And We Strive To Keep As Current As Possible.
How Do I Know My Ring Finger Size ?
If You Do Not Know Your Ring Finger Size And You Have Difficult Finding The Correct Ring Finger Size. Contact Us Via Phone And We Will Be Delighted To Forward A Ring Finger Seizer To You Free Of Charge.
Can This Ring Adapt To My Diamond Shape ?
In Most Cases The Mountings/Settings Can Adapt To All Stone Shapes. This Information Is Located On The Detail Information Page And Looks Like The Example Shown Below. The Example Shows The Various Shapes That Can Adapt To The Particular Ring Setting You Are Interested In Purchasing.
What Is Your Return Policy ?
1) We Request You Notify Us By Calling Our Toll Free Number
1.888.800.8011, Within 48 Hours Of Receiving Your Ring
Setting/Mounting
2) Providing We Received The Return Ring Within 5 Days Of You Receiving
The Ring Setting/Mounting.
3) You Will Receive A Complete Refund, Less The Shipping Costs.
A. When Calling WithIn The 48 Hour Period, You Will Be Issued An
Authorization Refund Code.
B. In The Package With The Ring Setting/Mounting, Include The
Authorization Code, With Your Name And Full Address.
C. Wrap the Package Securely
D. Addressed The Package To: Prestige, P.O. Box 800135, Aventura,
Florida 33280.
E. Ship Via USPS and Insure For The Purchased Amount.
F. The Day We Receive The Return You Will Be Issued A Full Credit, Less
Shipping Charges.
PLEASE NOTE:
1) If Prestige Gems Inc., Is Notified AFTER The 48 Hour Limit And If
Prestige Gems Inc., Authorizes A Late Return, A Restocking Fee Of 20% Will Apply.
2) Unfortunately We Do Not Have An Exception To This Company Policy And Don’t Forget…Minus All Shipping Charges.
3) If And When Special Minor Requirements Have Been Made, The Cost of The Special Requirement Will Be Deducted From Your Refund.
4) When Several Unique Modifications Had Been Made To Adapt For Special Customer Requests. The Ring Setting/Mounting Is Considered A Custom Design And Therefore Non Refundable. Please, Be Assured And Reassured That We Will Inform You At The Time Of Purchase.
5) Shipping Charges Are Always Deducted From A Refund.
I Have A Marquise Shape Diamond Do I Pay Extra For My Setting ?
Yes... Depending On The Metal And The Size And Shape A Minor Surcharge Will Apply.
Does This Engagement Ring Setting Have A Matching Wedding Band ?
A Selection Of Our Designs, Do Have Matching Wedding Bands,
Please Click On The Link "Wedding Ring Sets”. And You Will Find Our Collection Of Engagement Ring Settings With The Matching Wedding Band.
What Color Diamonds Do You Use ?
We Continuously Purchased Large Quantities Of Diamonds, And Consistent With Exclusively Using "H" Color Diamonds. This Is A Highier Standard For The Jewelry Industry And Without Question Makes Your Diamond Ring Setting More Outstanding.
What Clarity Diamonds Do You Use ?
We Continuously Purchased Large Quantities Of Diamonds, And Consistent With Exclusively Using "VS" Clarity Diamonds. This Is A Highier Standard For The Jewelry Industry And Without Question Makes Your Diamond Ring Setting More Outstanding.
Do You Use Single Cut Diamonds ?
NEVER, We Use Full Cut Diamonds Exclusively.
See Dictionary For Explanation Of Single Cut Diamonds Versus Full Cut Diamonds.
Can I Have Different Color Or Clarity Diamonds ?
We Use Very Good Color And Fine Quality And We Purchase Our Diamond
In Large Quantities, Directly From Diamond Cutters Our Cost Savings Are Passed On To You The Consumer.
Therefore We Do Not Change The Color Or Clarity We Use.
Why Are The Prices Low ?
We Manufacture Our Products And Sell At A *Wholesale Level* To The Public.
Since We Specialize Exclusively In Engagement Ring Settings, Wedding Settings Sets And Wedding Bands With Special Emphasis On Personal Attention And Requirements You May Have.
I Have A 1.75 Ct Diamond; Can It Fit In This Ring Mounting ?
Each Of Our Ring Setting Styles Has A Detail Information Page With An Area Of Recommended Gemstone Sizes.
For Your Convenience You Will Find A Conversion Chart. From Carat To Millimeters.Most Often You Will Find Noted " Recommended For Any Size Gemstone ". In The Early Stages Of The Manufacturing Process We Have The Ability To Adapt And Make The Necessary Modifications. It Is Always Best To Discuss This With Us. A Gemologist Or Technician We Be Delighted To Assist You.
Do I Send My Diamond To You To Have It Set ?
We Do Not Set Your Diamond(s) Or Gemstone(s). You Would Need To Have Set By A Local Gem Setter Or Jeweler. A Segment Of The Manufacturing Process Is To Prepare Your Ring Setting For The Gem Setter. Which Means All He Has To Be Concerned With; Is Setting Your Gem.
Do You Offer A Layaway Plan ?
We Do Not Offer A Layaway Program. You Are Purchasing Your Ring Setting/Mounting At A Wholesale Level.
Can I Buy The Mountings Without The Side Diamonds ?
All Mountings Are Purchased As Seen With The Side Diamonds.
The Center Diamond Shown Is For Photographic Purposes Only...
Do You Sell Loose Diamonds ?
Yes... We Do, Providing They Are For An Engagement Ring Mounting Purchased From Our Company, Consult A Gemologist On Staff...
Does The Setting Come With Diamonds ?
All Settings Shown With Side Diamonds Are Included In The Price With The Exception Of The Center Diamond., Some Exceptions Apply
- The Three Stone Ring Area, example: The Three Main Diamonds Are Of Course Not Included In The Price.
- The Wedding Bands Area, example: All Diamonds Are Included In The Price.
Not Sure? Call Our Gemologist Team…
Are They Real Diamonds ?
Yes... They Are Real Diamonds Of H Color And VS Clarity, We Do Not Use Color Enhanced, Laser Drilled, Filled Diamonds Or Any Altered Diamonds At Any Time.
How Do I Know The Ring Is Really 14K. Or 18K. Or Platinum ?
As We Manufacture Our Collection Of Ring Mountings In The United States, All Of Our Rings Are Stamped 14K Or 18K Or Platinum ( 950)
Complying With The US Government Regulations For Gold And Platinum Standards.
What Is The Millimeter Conversion Chart ?
The Millimeter Conversion Chart Is A Chart That Converts Millimeters To Carats And Carats To Millimeters.
The Jewelry Industry Uses The Millimeter As A Means Of Measuring Gemstones And Precious Metals. Read Your Diamond Certificate, Jewelry Appraisal Or Sales Receipt; This Should Give You Either The Measurements Of Weight Of Your Gem.
Why Can't I Buy On Line ?
As This Is An Important Purchase With Many Differentials We Feel It’s Imperative To Discuss And Be Certain That The Center Stone Fit Properly And Meet All Your Requirements.
Can I Order In Yellow Gold Instead Of White Gold ?
Absolutely... No Additional Charge Applies For Yellow Gold.
What Is 14K Gold ?
14K White Or Yellow Gold Are Popular Durable Precious Metals Used In Jewelry. Pure Gold Measures 24 Karats, And Much Too Soft To Be Used In Jewelry As It Will Change In The Shape Form. In Order To Increase The Strength And Durability 14K Gold Is Alloyed With, Silver, Cooper, Nickel And Zinc. 58.5% Pure Gold; Which Is 14 Parts Out Of 24. Stamp 14K. View Gold Characteristics
What Is 18K Gold ?
18K White Or Yellow Gold Having A Higher Content Of Pure Gold. With Recent Advances In Alloy Technology, 18K Is Now Generally Considered To Be As Durable As 14K, Yet More Pure And Slightly Heavier And Costs Slightly More. 75.5 % Pure Gold; Which Is 18 Parts Out Of 24. Stamp 18K View Gold Characteristics
What Is Platinum ?
Platinum Has Great Durability In Holding Precious Stones. It Is An Exotic, Rare, Durable And Costly Metal. Some Of The Finest Examples Of Jewelry Through Time Have Been Made From This Most Precious Metal. Stamp .950 We Do Not Use .585 Platinum As It Is A Low Derivative Of Pure Platinum.
Why Do You Show Most Of Your Ring Mountings With Round Diamonds ?
Simply Because Round Diamonds Are The Most Popular. Each Ring Setting Is Set With A Center Diamond To Give You A Total Feeling Of How The Setting Looks Completed.Most Of The Settings In The Collection Are Available For Various Sizes And Shapes.
Why On Occasion Does The Photograph Of The Item Show A Yellow Hue Or Strange Markings ?
Since, We Dare To Photograph And Show Large Pictures, Giving You The Opportunity To See Every Detail And Many Views Of The Ring Settings. From Time To Time You Will See Reflections Of Metal Reflecting Metal, And You May See Imperfections On The Metal That Would Be See On Very High Magnifications. Be Assured That None Of The Ring Settings Have Imperfections.
How Much Larger Are The Pictures ?
Due To Different Computer Resolutions, It Is Difficult To Determine The Size You Are Seeing...
However The Pictures Are Enlarged For You To Get The Most Accurate View Of The Details Of The Design. With The Many Views The Most Realistic Regarding Size Is The Photograph Of The Hand And The Millimeter Gauge.
Why Do You Not Specify The Metal Weights ?
It Is Impossible To Give Accurate Metal Weights As The Variables Are Great. Take Into Consideration The Ring Finger Size, The Polishing Factors, The Diamond Setting Modification, The Additional Diamonds That May be In The Setting etc.. Therefore It Becomes Very Cumbersome For Us To Include This Information For Each And Every Variable. Upon Request This Information Will Be Furnished In Approximation.
Are The Rings Solid Gold ?
Yes... We Do Not Sell Hollow Gold, Or Gold Filled Or Electroplated Type Of Jewelry...
We Only Sell Solid 14K. Solid 18K Or Solid Platinum 950...
I Receive My Ring Mounting/Setting What Do I Do Next ?
Take Your Ring Sitting And Your Gem To A Local Gem Stone Setter Or Jeweler Of Your Choice.
What Is The Price For Setting The Center Diamond In My Local Area ?
It Could Be As Low As $30.00 And Up Depending On The Type Of Setting To Be Done And Your Geographical Location.
The Setting Is Prepared For The Jeweler Or Gem Setter To Set The Diamond.
How Do I Know This Mounting/Setting Is Going To Fit My Diamond ?
When Placing Your Order You Will Need To Furnish Our Gemologist With The Measurements Of Your Stone. This Information Should Be Found Either On Your Sales Invoice Or Gemstone Certificate Or Your Appraisal. If You Do Not Have This Information You Would Need To Visit A Jeweler And They Will Provide The Dimensions For You.
Why Do You Have So Many Views Of Each Piece ?
We Feel It's Imperative For You To Get A Full Feeling And Understanding Of The Intricate Details Of Each And Every One Of Our Unusual Styles Within The Collection.
Can I Have A Platinum Setting On A Gold Shank ?
Yes... We Can Do This Upon Request However Due To The Fact That Platinum Is A More Expensive Metal A Surcharge Will Apply Depending On The Size And Shape Required.
Some Of Your Models Are In 2 Tone Gold, But I Want It In One Tone Gold Only ?
Yes... When Selecting A Mounting/Setting Of 2 Tone Gold, This Can Be Made In One Tone Of Either; All Yellow Gold Or All White Gold. In Addition Several Of Our One Tone Models May Be Available In 2 Tone Gold, A Minor Surcharge Applies, Due To A Deferential In The Manufacturing Process.
I Like The Ring Setting But Can I Have Modifications ?
Yes… Very Often And Depending On The Model, Variations Can Be Made To Accommodate Your Requirements. However, If We Consider The Alteration To Significant, Your Purchase Will Be Non Refundable As This Is Considered A Special Order.
What Are Our Responsabilities ?
Our Responsabilities Are To Manufacture The Finest U.S.A. Made Engagement Ring Mountings/Settings Using The Finest Quality Workmanship In The Jewelry Trade. We Are Not Responsible For Damages Occuring To Your Ring Mounting/Setting Which Can Occur Accidentally During Resizing Or Other Adjustments To The Ring Mounting/ Setting.
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