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FREQUENTLY ASKED QUESTIONS ON GEMSTONE RINGS

F.A.Q

We Try To Make This As Effortless As Possible. Call Us, The Toll Free Number 1.888.800.8011, During The Hours Of 9:30 Am And 5:30 Pm Eastern Time, Monday Through Friday.

The Other Options To Making A Purchase Is With The Google Check Out Or Amazon Checkout. You Should Use The Method Most Convenient For You. We Strongly Suggest Filling Out The Pre Order Form. Keep In Mind We Always Review All Your Information During The Actual Purchase.

We Strive To Make Each And Every Purchase As Effortless As Possible. 
You Can Reach Us Toll Free 1 888 800 8011 During the Hours Of 9:30 AM and 5:30 PM Eastern Time, Monday to Friday.
Fill Out The Pre Order Form If You Like, This Will Schedule Your Purchase In Queue To The Order And Manufacturing Process. In Addition It Will Furnish Us With The Exact Spelling Of Your Name As Well  As Your Address.... 
Please, NEVER ADD YOU CREDIT CARD...
Once We receive Your Pre-Order Form. We Will Either Contact You Or You May Call Us To Confirm And Finalize Your Purchase.

Your Other Purchasing Options Are Google Checkout, Amazon Checkout Or You May Choose Pay Pal, Which Ever Method Is Most Convenient For You.

Sales Tax Of 6% Applies If Shipped Within The State Of Florida.

We Ship Via United States Postal Service…(USPS)
We Offer A Flat Fee Of
- $30.00 Priority Mail
- $45.00 Overnight

Either Shipping Method You Select, Includes Insurance; A Signature Is Always Required Upon Delivery.

If You Should Have A Different Shipping Method Requirement, Arrangements Can Be Made For An Additional Charge.

With the Information You Provide Us With, We Make Every Effort To Make Certain That The Ring Will Fit Properly And Securely. Ring Finger Sizes Between Size 5 And Size 8 Will Not Incur A Surcharge, Ring Finger Sizes Outside Of This Ring Finger Size, Will Incur A Slight Surcharge Dependant Upon The Ring.

The Majority Of Rings From This One Of A Kind Collection, Are Available For Immediate Shipment. From Time To Time They May Be On Exhibit, Which Would Require A Few Days Delay In Shipping.

You Will Receive Your Ring In A Presentation Box Wrapped Femininely For Presentation.

If You Do Not Know Your Ring Finger Size. Contact Us Via Phone And We Will Be Delighted To Forward A Ring Finger Seizer To You Free Of Charge.

We Want You To Be Absolutely Satisfied With Your Purchase. We Make Certain, Every Step Of Your Purchase Is Absolute And Perfect.
If You Are Not Satisfied, We Will Happily Refund Your Purchase. Providing You Return Your Item, In Compliance With Our Return Policy Process.
We Request You Notify Us By Calling Our Toll Free Number 1.888.800.8011,
Within 48 Hours Of Receiving Your Purchase.

You Will Need A Return Authorization Code. When You Call To Notify Us, We Will Provide A Return Authorization Code To You. This Information Must Be Written On The Outside Of The Package. We Will Not Accept Any Packages With Out A Return Authorization Code.

Providing We Receive The Return Item Within 5 Days Of You Receiving And Signing For The Packaged Item. The Item Must Be Wrapped Well And Secure In Its Original Ring Box. Send Via USPS, Insure For The Full Amount You Paid.

Address And Ship To:
Prestige
With Authorization Code Given To You
P.O. Box 800135 Aventura, Florida 33280

With The Authorization Code Noted On The Label, Which We Will Provide To You At The Time Of You Calling During The 48 Hour Window Period.

If You Return An Item Without Having An Authorization Code Written On The Outside Of The Return Package, The Item Will Returned To You And Additional Charge For The Return Shipping Will Apply, And A Refund Will Not Be Issued.
Inside The Package Include The Item, Your Name, The Authorization Code, And A Copy Of Your Receipt.
Providing All Of This Is Done Properly Within Our Guide Lines. A Complete Refund Will Be Issued To You In The Same Manner In Which You Had Paid For It. Less All Shipping Charges And Minor Custom Work Charges, Which Applied. The Refund Will Be Applied Accordingly Within 24 Hours Of Receiving.

Remember We Must Receive The item Return To Us Within 5 Days Of You Receiving And Signing For The Packaged Item.
Any And All Items Sent Back After The 5 Day Grace Period Will Automatically Incur A 50% Restocking Fee In Addition To The Costs Of Shipping And Insurance.

If Prestige Gems Inc. Authorizes A Late Return, A Restocking Fee Of 25% Will Apply, Less Shipping Charges Applies.
We Are Not Responsible For Shipping Or Loss Due To Uninsured Packages That Are Sent By Clients.

Further When Special Minor Requirements And Or Revisions Have Been Made, These Charges Will Be Deducted From Your Refund As Well.

When Several Unique Requirements And Adjusts Have Been Made To Adapt For Special Customer Requests. The Is Considered A Custom Design Or Special Order And Therefore Non Refundable. Please, Be Assured And Reassured That We Will Inform You At The Time Of Purchase.

Shipping Charges Are Always Deducted From A Refund.

Cancellation Of An Order After The 36 Hour Cancellation Period Expires; A Loss Of 30% Of The Cost Of The Item Will Apply.

Unfortunately We (Prestige Gems, Inc.) Do Not Have Any Exception To The Company Policy.

Yes... All Gemstones Are Natural/Genuine Gems

Yes… All Diamonds Are Genuine Diamonds Generally Of G/H Color And VS Clarity. In Addition We Exclusively Use Full Cut Diamonds.

Yes... We Do Not Sell Hollow Gold, Or Gold Filled Or Electroplated Type Of Jewelry...
We Only Sell Solid 14K. Solid 18K Or Solid Platinum 950.

Due To Special Requests And Requirements Regarding This Very Special Purchase. Prestige Gems, Inc., Reserves The Right To Not Grant Certain Purchases.