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FREQUENTLY ASKED QUESTIONS ON ENGAGEMENT RING SETTINGS

F.A.Q

We Try To Make This As Effortless As Possible. Call Us, The Toll Free Number 1.888.800.8011, During The Hours Of 9:30 AM And 5:30 PM Eastern Time, Monday Through Friday.

Or You May Fill Out The Pre Order Form, Which Will Schedule Your Purchase In Queue To The Manufacturing Process. Keep In Mind That You *Should Not* Add Your Credit Card Information To The Pre Order Form. Upon Receipt Of Your Pre Order Form We Will Either Contact You By Phone Or You May Reach Us During The Hours Of 9:30 AM And 5:30 PM Eastern Time, To Finalize Your Purchase.

The Other Option To Making A Purchase Is With The Google Check Out Or Amazon Checkout. You Should Use The Method Most Convenient For You. We Strongly Suggest Filling Out The Pre Order Form, Which Will Insure All The Information Will Be Exact. Keep In Mind We Always Review All Your Information During The Actual Purchase.

During The Christmas Holiday Season We Do Extend Our Working Hours, Please Check For Days And Hours

We Strive To Make Each And Every Purchase As Effortless As Possible. 
You Can Reach Us Toll Free 1 888 800 8011 During the Hours Of 9:30 AM and 5:30 PM Eastern Time, Monday to Friday.
Fill Out The Pre Order Form If You Like, This Will Schedule Your Purchase In Queue To The Order And Manufacturing Process. In Addition It Will Furnish Us With The Exact Spelling Of Your Name As Well  As Your Address.... 
Please, NEVER ADD YOU CREDIT CARD...
Once We receive Your Pre-Order Form. We Will Either Contact You Or You May Call Us To Confirm And Finalize Your Purchase.

Your Other Purchasing Options Are Google Checkout, Amazon Checkout Or You May Choose Pay Pal, Which Ever Method Is Most Convenient For You.

Sales Tax Of 6% Applies If Shipped Within The State Of Florida.

We Ship Via United States Postal Service…(USPS)
We Offer A Flat Fee Of
- $30.00 Priority Mail
- $45.00 Overnight

Either Shipping Method You Select, Includes Insurance; A Signature Is Always Required Upon Delivery.

If You Should have A Different Shipping Method Requirement, Arrangements Can Be Made For An Additional Charge.

Each And Every Ring Is Individually Manufactured To The Ring Finger Size You Require. We Adjust The Ring In The Wax Process To Make Certain The Ring Setting

Fits Properly And Securely. This Is A Service Which We Include For All Rings Made Between The Ring Finger Sizes Of 5 To 8. Ring Finger Sizes Outside The Ring Finger Range Sizes Noted, Will Incur A Slight Surcharge Dependant On The Ring Setting Style Selected.

This Depends Greatly On The Ring Setting Style You Have Selected. Generally The Waiting Period Is 7 To 14 Work Days From The Date The Order Is Placed. Keep In Mind That Custom Ring Settings Or The More Detailed Ring Setting And Special Requirements May Take Up To 4 To 5 Weeks, To Manufacture. The Best Answer To This Question Is To Contact Us.

For The Last Minute Purchase Contact Our Understanding Customer Care Team, If It Is Possible We Will Try To Accommodate And Process Your Order In A Shorter Period Of Time. Keep In Mind, That This Is Dependant On Many Factors As Each And Every Ring Setting Requirement Is Different And Each And Every Situation Is Different. Our Preference Is Not To Rush Orders As Our Turn Around Time Is Rather Rapid.

You Will Receive Your Ring In A Presentation Box Wrapped Femininely For Gift Giving Presentation. Included In Your Package You Will Have A Complementary Surprise Gift.

If You Do Not Know Your Ring Finger Size, Contact Us Via Phone Or Email, We Will Forward A Ring Finger Seizer To You Free Of Charge.

Different Ring Setting Styles Are Available For Different Size Stones As Well As Different Shapes Which May Not Always Be Photographed On The Web Site. Many Of Our Ring Settings Have The Ability To Be Constructed To Other Shapes And Sizes. This Type Of Customization, Is Done In The Manufacturing Process By Changing The Actual Head-Setting Of The Ring. When A Customizations Is Required, A Minimal Surcharge Will Apply. The Additional Fee Depends On The Stone Requirements And The Ring Setting Style You Have Selected.

In Most Cases, The Mountings/Settings Can Adapt To All Stone Shapes. This Information Is Located On The Detail Information Page. If Your Stone Looks Like Any Of The Examples Shown, The Setting Can Adapt.

We Want You To Be Absolutely Satisfied With Your Purchase. We Make Certain, Every Step Of Your Purchase Is Absolute And Perfect.
If You Are Not Satisfied, We Will Happily Refund Your Purchase. Providing You Return Your Item, In Compliance With Our Return Policy Process.
We Request You Notify Us By Calling Our Toll Free Number 1.888.800.8011, Within 48 Hours Of Receiving Your Purchase.

You Will Need A Return Authorization Code. When You Call To Notify Us, We Will Provide A Return Authorization Code To You. This Information Must Be Written On The Outside Of The Package. We Will Not Accept Any Packages With Out A Return Authorization Code.

Providing We Receive The Return Item Within 5 Days Of You Receiving And Signing For The Packaged Item.

The Item Must Be Wrapped Well And Secure In Its Original Ring Box. Send Via USPS, Insure For The Full Amount You Paid.

Address And Ship To:
Prestige
With Authorization Code Given To You
P.O. Box 800135 Aventura, Florida 33280

With The Authorization Code Noted On The Label, Which We Will Provide To You At The Time Of You Calling During The 48 Hour Window Period.

If You Return An Item Without Having An Authorization Code Written On The Outside Of The Return Package, The Item Will Returned To You And Additional Charge For The Return Shipping Will Apply, And A Refund Will Not Be Issued.
Inside The Package Include The Item, Your Name, The Authorization Code, And A Copy Of Your Receipt.
Providing All Of This Is Done Properly Within Our Guide Lines. A Complete Refund Will Be Issued To You In The Same Manner In Which You Had Paid For It. Less All Shipping Charges And Minor Custom Work Charges, Which Applied. The Refund Will Be Applied Accordingly Within 24 Hours Of Receiving.

Remember We Must Receive The item Return To Us Within 5 Days Of You Receiving And Signing For The Packaged Item.
Any And All Items Sent Back After The 5 Day Grace Period Will Automatically Incur A 50% Restocking Fee In Addition To The Costs Of Shipping And Insurance.

If Prestige Gems Inc. Authorizes A Late Return, A Restocking Fee Of 25% Will Apply, Less Shipping Charges Applies.
We Are Not Responsible For Shipping Or Loss Due To Uninsured Packages That Are Sent By Clients.
Further When Special Minor Requirements And Or Revisions Have Been Made, These Charges Will Be Deducted From Your Refund As Well.

When Several Unique Requirements And Adjusts Have Been Made To Adapt For Special Customer Requests. The Ring Setting/Ring Mountings, Is Considered A Custom Design Or Special Order And Therefore Non Refundable. Please, Be Assured And Reassured That We Will Inform You At The Time Of Purchase.

Shipping Charges Are Always Deducted From A Refund.

Cancellation Of An Order After The 36 Hour Cancellation Period Expires; A Loss Of 30% Of The Cost Of The Item Will Apply.

Unfortunately We (Prestige Gems, Inc.) Do Not Have Any Exception To The Company Policy.

A Large Selection Of Our Ring Setting Designs, Do Have Matching Wedding Bands, Please Click On The Link "Wedding Ring Sets" You Will Find Our Collection Of Engagement Ring Settings With The Matching Wedding Band, Wedding Ring Setting Sets.

We Continuously Purchased Large Quantities Of Diamonds, We Are Consistent With Exclusively Using "VS" Clarity, and "G/H" Color Diamonds. This Is A Much Higher Color Grade And Higher Clarity Grade, Than Generally Used In The Jewelry Industry Today. This Is What Makes Our Diamond Ring Settings And Diamond Wedding Bands Without Question More Outstanding.

We Use Very High Color Diamonds And Fine Quality Diamonds As Noted. We Purchase Our Diamond In Large Quantities, Directly From Diamond Cutters At Substantial Savings, In Turn; Our Cost Savings Are Passed On To You The Consumer.
Therefore, We Do Not Change The Color Or Clarity We Use.

Never, We Use Full Cut Diamonds Exclusively.
See Dictionary For Explanation Of Single Cut Diamonds Versus Full Cut Diamonds.

Yes, This Is Always A Possible Option, If You Prefer Sapphires Or Rubies, Emeralds Or Any Other Natural Gem Stones We Will Try Our Best To Accommodate Your Wishes.

We Do Have Access With All Types Of Gem Stone Cutters. Hopefully, We Can Accommodate Your Fashion Flair. Naturally This Is All Dependent Upon Quality, Millimeter Sizes And Stone Availability.

Each Of Our Ring Setting Styles Has A Detail Information Page With An Area Of Recommended Gemstone Sizes.
For Your Convenience, You Will Find A Conversion Chart. From Carat To Millimeters.
Most Often, You Will Find Noted, “Recommended For Any Size Gemstone ". In The Beginning Stages Of The Manufacturing Process, We May Have The Ability To Adapt And Make The Necessary Modifications. It Is Always Best To Discuss This With Us At The Time Of Ordering Purchase, To Insure The Correct Adaptations Needed To Be Made. A Gemologist Or Technician On Staff We Be Delighted To Assist You.

We Do Not Set Clients Diamond(S) Or Gemstone(S). A Local Gem Setter Or Jeweler Is Needed To Have Your Stone Set. During The Manufacturing Process, Your Ring Setting Is manufactured And Prepared For Your Stone Setter, To Place Your Precious Stone In The Ring Setting And Set Your Stone With Ease.

We Need The Millimeter Measurements Of Your Stone To Make Absolutely Certain That Your Ring Setting Will Be Manufactured To Fit Your Precious Stone Correctly, Safely And Securely.

We Offer A Layaway Program For Items Over $800.00. It Would Be A Two (2) Payment Layaway System, With Out Any Additional Charges. We Require Half The Total Amount When You Order The Ring Setting And Thirty (30) Days Later, We Would Require The Second And Final Payment. Once We Receive Both Payments, We Will Start The Manufacturing Process. Keep In Mind That In This Case It Will Take Approximately 2 Weeks To Manufacture, Your ring Setting After The Final Payment Has Been Made.

All Settings Shown With Side Diamonds Are Included In The Price With The Exception Of The Center Diamond, Some Exceptions Apply
- *The Three Stone Ring* Area, Example: The Three Main Diamonds Are Of Course Not Included In The Price.
- *The Wedding Bands *Area, Example: All Diamonds Are Included In The Price.
If You Are Not Certain! Call Our Gemologist Team.

Yes, All The Diamonds Real Diamonds Of G/H Color And VS Clarity, We Do Not Use Color Enhanced, Laser Drilled, Fracture Filled Diamonds, Or Any Altered Diamonds At Any Time. All Diamonds Have The Same Sparkle And Brilliance Of Large Size Diamonds.

We Manufacture Our Collection Of Ring Settings/Mountings In The United States. All Of Our Rings Are Stamped 14K Or 18K Or Platinum ( 950)
Complying With The United States Of America Government Regulations For Gold And Platinum Standards.

The Millimeter Conversion Chart Is A Chart That Converts Millimeters To Carats And Carats To Millimeters. This Chart Is Used Specifically For An APPROXIMATION EVALUATION.
The Jewelry Industry Uses The Values Of The Millimeter As A Means Of Measuring Gemstones And Precious Metals. In Order To Get The Correct And Most Accurate Measurements. Read Your Diamond Certificate, Jewelry Appraisal Or Sales Receipt; They Should Give You Either The Measurements Of Your Diamond And Or The Weight Of Your Gem.

Absolutely, You Can Choose Yellow Or White Gold, No Additional Charge Applies. We Offer White Gold, Yellow Gold. For A Slight Additional Fee We Can Even Manufacture Your New Ring Setting In Pink/Rose Gold.

14K White Or Yellow Or Pink Gold Are Popular Durable Precious Metals Used In Jewelry. Pure Gold Measures 24 Karats, And Much Too Soft To Be Used In Jewelry As It Will Change In The Shape Form. In Order To Increase The Strength And Durability 14k Gold Is Alloyed With, Silver, Cooper, Nickel And Zinc. 58.5% Pure Gold; Which Is 14 Parts Out Of 24. Stamp 14k. View Gold Characteristics

18K White Or Yellow Gold Has A Higher Content Of Pure Gold. With Recent Advances In Alloy Technology, 18K Is Now Generally Considered To Be As Durable As 14K, It Has More Purity, Slightly Heavier In Weight And Costs Slightly More. 75.5 % Pure Gold; Which Is 18 Parts Out Of 24. Stamp 18k View Gold Characteristics

Platinum Has Great Durability In Holding Precious Stones. It Is An Exotic, Rare, Durable And Metal. Some Of The Finest Examples Of Jewelry Through Time, Have Been Made From This Most Precious Metal. Stamp .950 *We /Do Not Use/ .585 Platinum*, As It Is A Low Derivative Of Pure Platinum.

Simply Because Round Diamonds Are The Most Desirable And Popular Of Shapes. Each Ring Setting Is Set With A Center Round Diamond To Give You A Total Feeling And Vision Of How The Ring Setting, Will Look Completed As A Ring.

Most Of The Settings In The Collection Are Available For Center Stones In Various Sizes And Shapes.

Simply Because It Is Impossible To Give Accurate Metal Weights. The Variables Are Great, Take Into Consideration The Ring Finger Size, The Polishing Factors, etc.

Yes, All The Ring Settings Are Solid, WE Do Not Manufacture Nor Sell Hollow Gold, or Gold Filled Or Electroplated Jewelry Of Any Type. We Only Sell Solid 14K, 18K Or Platinum.

Take Your Ring Setting And Your Center Diamond Or Gem, To A Local Diamond Setter Or Jeweler Of Your Choice.

It Could Be As Low As $45.00 And Goes Up, This Depends On The Type Of Setting To Be Done And Your Geographical Location. The Ring Setting Is Prepared For The Jeweler Or Gem Setter To Set Your Diamond Or Gemstone.

When Placing Your Order, You Will Need To Furnish Our Customer Care Gemologist, With The Measurements Of Your Stone. This Information Should Be Found Either On Your Sales Receipt, Gemstone Certificate Or Appraisal. If You Do Not Have This Information You Would Need To Visit, A Local Jeweler. A Store Representative Will Measure Your Stone And Provide This Information To You. This Is Generally Done As A Courtesy And Is Complimentary.

Yes, We Can Do This Upon Your Request. However, Since Platinum Is A More Expensive Metal A Surcharge Will Apply Depending On The Size And Shape Required.

Yes... When Selecting A Mounting/Setting Of Two Tone Gold, We Can Manufacture It In One Tone. Example: Either All White Gold Or All Yellow Gold. In Addition, Several Of Our One Tone Ring Setting Styles, Are Available In Two Tone Gold. A Minor Surcharge Applies, Due To A Deferential In The General Manufacturing Process.

Yes… Most Often And Depending On The Model, Variations Can Be Made To Accommodate Your Requirements. However, If We Consider The */Alteration Significant/*, Your Purchase Will Be Non Refundable As This Is Considered A Special /*Order*/*.*

Our Responsibilities Is To Manufacture The Finest Engagement Ring Mountings/Settings Made In The United States Of America. Using The Finest Quality Products And Impeccable Workmanship In The Jewelry Trade Today. We Are Not Responsible For Damages Occurring To Your Ring Mounting/Setting Which Can Occur Accidentally, During Your Process Of Having The Ring Setting Resized Or Other Adjustments Made To The Ring Setting, Any Corrections To The Ring Settings *NOT MADE* By engagement-rings.com/Prestige-GemsInc., Or Employees Or Affiliates.

Occasionally, Data May Be Incorrectly Displayed Due To Technical Errors.
We Make Every Attempt To Avoid These Technicalities, However They May Occur. We, Prestige Gems Inc. Reserves The Right To Correct Any And All Errors At Any Time.
We Are Not Responsible For Inaccurate Descriptions, Measurements, Prices And Relevance.
Due To Volatility Of The Metal Markets Prices Are Subject To Change Without Notice.